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Dispatch Privacy Policy

Effective Date: July 2026

Glossed'N Mobile Operations ("Company", "we", "our", or "us") respects the privacy of both our VIP Clients and our Independent Contractors ("Technicians"). This Privacy Policy explains how we collect, use, and protect data within the Glossed'N Dispatch Network and mobile platform.

1. DATA WE COLLECT FROM TECHNICIANS

To efficiently operate our on-demand dispatch network, we collect the following information from active Technicians:

  • Location Data: We track GPS and terminal location data *only* when a Technician marks themselves as "Active" or "Online" in the dispatch board. This allows us to route nearby on-demand washes and verify operational zones. We do not track location data when a Technician is offline.
  • Account Data: Name, email address, phone number, and vehicle/rig descriptions provided during onboarding.
  • Performance Data: Route completion times, client ratings, and platform activity logs.

2. HOW WE USE TECHNICIAN DATA

  • Forward live, localized dispatch requests to your platform dashboard.
  • Calculate piece-rate payouts and platform usage fees.
  • Provide customer support and emergency route assistance.
  • Maintain the security and integrity of the Glossed'N platform.

3. VIP CLIENT DATA PROTECTION (STRICT PROTOCOL)

Technicians will temporarily receive specific GPS coordinates, addresses, and vehicle descriptions to fulfill active dispatch requests. As an independent contractor utilizing this platform, you explicitly agree to the following data handling rules:

  • Client data is provided solely for the purpose of completing the active wash.
  • Recording, screenshotting, storing, or sharing VIP client addresses, license plates, or personal contact information outside of the active route is strictly prohibited.
  • Any violation of this protocol will result in immediate network deactivation and potential legal liability.

4. FINANCIAL AND PAYMENT DATA

All financial data, including bank routing information and tax identification numbers required for 1099 payouts, is securely collected and managed entirely by our third-party payment processor, Stripe Connect. Glossed'N does not store, host, or have direct access to Technician banking credentials on our internal servers.

5. THIRD-PARTY DATA SHARING & CHANGES

We do not sell, rent, or lease any Technician or Client data to third parties. Data is only shared with essential operational partners (such as Acuity Scheduling and Stripe) purely to facilitate routing and payments. We reserve the right to update this Privacy Policy as our technology and routing software evolve. Continued use of the platform constitutes acceptance of the current Privacy Policy.

6. CONTACT DISPATCH

For any questions regarding data privacy, account deletion requests, or platform security, please contact regional operations at: dispatch@glossedn.com

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